Terms and Conditions

Effective Date: April 1, 2025

1. Introduction
Welcome to NearGro, a quick commerce platform providing fast delivery of groceries, dry fruits, and daily essentials. By using our services, you agree to comply with and be bound by these Terms and Conditions.

2. Use of the Service
By accessing and using NearGro, you confirm that you are at least 18 years old, and you agree to use the service only for personal and non-commercial purposes. You must provide accurate information when placing orders and ensure that your contact details are up to date.

3. Ordering Process
All orders placed through NearGro are subject to availability and delivery feasibility in your area. Upon receiving your order, we will confirm your request and proceed with delivery, usually within 30-45 minutes, based on location and availability. We handle the delivery process either directly through our team, via Shiprocket, or other third-party delivery services.

4. Delivery Service
While we strive for timely delivery, NearGro is not responsible for delays caused by external factors such as weather, traffic conditions, or unforeseen circumstances. Our commitment is to provide the fastest possible service within reasonable conditions, whether delivered by our team or through third-party services.

5. Product Availability
We make every effort to maintain accurate product availability on our platform, but in rare cases, some items may be unavailable. If we are unable to fulfill an order, we will notify you promptly and offer alternatives or a refund.

6. Pricing
Prices for all products listed on NearGro are displayed in Indian Rupees (INR). NearGro reserves the right to change the prices of products without prior notice. Any price changes will be communicated to the customer before processing the order.

7. Payment
We accept payments through cash on delivery and Razorpay (which includes options like credit/debit cards, UPI, and digital wallets). All payments must be completed at the time of purchase. If there is any issue with payment processing, you will be notified immediately.

8. Refund and Cancellation Policy
If you wish to cancel an order, please contact our customer support team as soon as possible. Refunds will be processed for canceled orders based on our Refund Policy.

9. Liability
NearGro will not be liable for any indirect, incidental, or consequential damages arising from the use of our service. Our liability is limited to the value of the products purchased.

10. Privacy Policy
We value your privacy. Any personal information provided during your use of NearGro will be handled in accordance with our Privacy Policy, which you can review on our website.

11. Modifications
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of the service will constitute your acceptance of the updated terms.

12. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Deoghar, Jharkhand.

13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us at:
Email: neargro@gmail.com
Phone: 7759012022